Broken gadget? We'll fix it.

It depends on the device and the fault. Diagnosis is free — once we've assessed it we send a clear, fixed quote before any work begins, so there are no surprises. Nothing is charged until you approve.

Phones, laptops and MacBooks, gaming consoles, gaming pads, tablets, smartwatches, TV and monitor screens, and audio gear — across all major brands including Apple, Samsung, Sony, HP, Dell, Lenovo, Tecno and Infinix.

Yes. We use genuine or high-grade replacement parts — never the cheap knock-offs that fail within weeks — so your device keeps working the way it should.

Yes. Choose 'Send a rider' and we'll collect your device free within Nairobi, repair it, and return it to you. Outside Nairobi, we'll arrange a trusted courier option.

Common repairs like screens and batteries are often done the same day or next day. If we need to source a specific part, we'll tell you the exact timeline upfront.

If we can't fix it, you don't pay a repair fee — simple. We'll explain why and, where it makes sense, suggest a trade-in or a replacement from our store.

Often, yes. Switch the device off and bring it in as soon as possible — the sooner we treat liquid damage the better the chances. We can also attempt data recovery where the storage is intact.

Yes. We never access your personal data unless a repair specifically requires it, and only with your permission. Please back up your device before any repair where possible.

Absolutely. We repair devices no matter where you bought them — you don't need to have purchased from City Gadgets.

Every repair comes with a workmanship warranty — if the same fault returns within the warranty period, we fix it again free. Pay by M-Pesa, card or cash once you've approved the repair.